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Quality Customer Experience

См. также в других словарях:

  • Quality of experience — (QoE), some times also known as Quality of User Experience, is a subjective measure of a customer s experiences with a vendor. It looks at a vendor s or purveyor s offering from the standpoint of the customer or end user, and asks, What mix of… …   Wikipedia

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

  • Quality (pragmatics) — Quality in business, engineering and manufacturing has a pragmatic interpretation as the non inferiority or superiority of something. This is the most common interpretation of the term quality.Many different techniques and concepts have evolved… …   Wikipedia

  • Customer dynamics — is an emerging theory on customer business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone …   Wikipedia

  • Experience design — (XD) is the practice of designing products, processes, services, events, and environments with a focus placed on the quality of the user experience and culturally relevant solutions, with less emphasis placed on increasing and improving… …   Wikipedia

  • experience — ex‧pe‧ri‧ence [ɪkˈspɪəriəns ǁ ˈspɪr ] noun [uncountable] 1. knowledge or skill gained from doing a particular job: • He is a high up executive who has years of experience in advising investors • Applicants will normally have at least two years… …   Financial and business terms

  • Customer communications management — is a term highlighted by research companies such as Gartner Group, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to… …   Wikipedia

  • Customer insight — is the collection, deployment and interpretation of information that allows a business to acquire, develop and retain their customers. Analysis Firstly, the collected data must be audited to fully understand the quality and opportunity within the …   Wikipedia

  • Quality (business) — This article is about quality in a business context. For other uses, see Quality. Quality in business, engineering and manufacturing has a pragmatic interpretation as the non inferiority or superiority of something. Quality is a perceptual,… …   Wikipedia

  • Quality — In the vernacular, quality can mean a high degree of excellence (“a quality product”), a degree of excellence or the lack of it (“work of average quality”), or a property of something (“the addictive quality of alcohol”). [The third meaning… …   Wikipedia

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